Knowledgebase

Most of our plugins now require the implementation of a license/purchase key. Finding your license key is easy, simply open up your purchase receipt/invoice and at the top left of the invoice, you will see a key labelled ‘Purchase Key’, this is exactly what you need, then just add that to the license key field […]

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A popular question over at Tortoise IT Support is regarding showing the short description in your Woo Layouts. It’s really simply! Simply add the ET Woo Content Module to your loop item layout or single product page layout and set the ‘Excerpt Only’ option to ‘Yes’. This will show your short description for your products.

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If you ever get any error messages on your site from our plugins, just ignore them for now and we’ll get them removed for the next plugin update. Your site will work perfectly with the error messages present.​ If you get a fatal error from our plugins, just let us know by submitting a support ticket […]

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As much as we like tortoises, we don’t share their slow characteristics, we work very hard on our products to provide the best service possible and support our customers with a speedy customer service. Many years ago, Tortoise IT was started by computer programmer Sean Barton who worked for many years freelance and eventually started […]

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Oh no! We’re sorry to see you on this knowledgebase item 🙁 Hopefully you’re just browsing our handy plugin documents and have come across this guide 🙂 We like to keep all of our customers happy and whilst this is not always possible, we do strive to provide the best customer service as possible and […]

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