Can I get a refund?
Oh no! We’re sorry to see you on this knowledgebase item 🙁 Hopefully you’re just browsing our handy plugin documents and have come across this guide 🙂
We like to keep all of our customers happy and whilst this is not always possible, we do strive to provide the best customer service as possible and support customers by providing technical support and bug fixes as required.
Unfortunately refunds aren’t actually handled by us because all purchases are made through Elegant Marketplace and subsequently all refunds come from them too. As our products are digital and once you’ve downloaded a product of ours, we can’t issue refunds if you change your mind about one of our products.
Of course if something is faulty or not quite functioning correctly on your site, we will always do our best to get these issues fixed as soon as possible. We have a friendly support team who are available throughout the day and part of the night to answer any queries you may have and to handle bug fix requests.